PRIVACY POLICY
Inspected360, LLC
Effective Date: May 15, 2026
1. Introduction
Inspected360, LLC (“Inspected360,” “Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, contact us, request information, schedule services, use our inspection services, or otherwise communicate with us.
This Privacy Policy applies to information collected through our website, contact forms, scheduling tools, payment systems, inspection software, client portals, email, text messages, phone calls, and other communications related to our services.
Our services are primarily provided in North Carolina and are intended for individuals located in the United States.
2. Information We Collect
We may collect information that you voluntarily provide to us, including:
Name
Phone number
Email address
Mailing address
Property address
Inspection address
Scheduling information
Information submitted through contact forms, quote requests, scheduling requests, emails, text messages, phone calls, or other communications
Real estate agent, buyer, seller, contractor, or other transaction-party information that you provide
Inspection agreement information
Inspection reports, photos, videos, notes, invoices, payment records, and related inspection documents
Information related to ancillary or specialty services, such as pest inspections, sewer scope inspections, septic evaluations, radon testing, mold testing, or other related services
We may also automatically collect certain website-related information, including:
IP address
Browser type
Device type
Operating system
Pages viewed
Time spent on the website
Referring website, advertisement, or search source
General website usage and performance data
We do not intentionally collect Social Security numbers, driver’s license numbers, financial account numbers, or other highly sensitive personal information unless necessary for a specific business, legal, payment, or compliance purpose.
3. How We Collect Information
We may collect information when you:
Visit our website
Submit a contact form
Request a quote
Schedule an inspection
Sign an inspection agreement
Pay for services
Communicate with us by phone, email, text message, website form, or other method
Use a client portal, scheduling system, inspection software, or payment system
Interact with our emails, ads, website content, analytics tools, or embedded website features
We may also receive information from real estate agents, referral partners, payment processors, inspection software providers, independent specialty service providers, or other parties involved in your inspection request.
4. How We Use Information
We may use information to:
Respond to inquiries
Provide quotes
Schedule inspections
Prepare and manage inspection agreements
Perform inspection services
Deliver inspection reports and related materials
Communicate with clients, agents, and authorized transaction participants
Coordinate approved ancillary or specialty services
Process payments
Send appointment confirmations, reminders, invoices, report notices, and service-related communications
Maintain business, tax, insurance, and licensing records
Improve website performance and user experience
Protect our website, systems, clients, business, and legal rights
Respond to questions, complaints, disputes, claims, legal requests, or licensing-board matters
Enforce agreements
Comply with applicable North Carolina and federal laws
We do not sell personal information for monetary compensation.
5. Inspection Reports, Photos, Videos, and Property Information
Inspection reports, photos, videos, notes, and property-related information may contain sensitive information about a client, property, real estate transaction, safety condition, defect, repair concern, or related matter.
We may use inspection-related information to:
Perform inspection services
Prepare and deliver inspection reports
Document inspection findings
Maintain required business records
Respond to client questions
Coordinate authorized ancillary or specialty services
Respond to complaints, disputes, claims, legal matters, insurance matters, or licensing-board matters
Enforce agreements
Protect our legal rights
We will not knowingly publish identifiable client information, property addresses, inspection reports, inspection photos, inspection videos, or report excerpts for marketing, training, blog, website, advertising, or social media purposes without written permission or removal of identifying details.
6. Client Confidentiality
We treat inspection reports and client information as confidential, subject to practical and legal exceptions.
We may share inspection-related information with:
The client
Individuals authorized by the client
Real estate agents or transaction participants designated by the client
Independent specialty service providers involved in requested services
Inspection software providers
Payment processors
Website, hosting, email, CRM, scheduling, document management, security, or backup vendors
Legal, insurance, accounting, collection, or professional advisors
Government agencies, courts, regulators, law enforcement, or the North Carolina Home Inspector Licensure Board when required or appropriate
Other parties when necessary to provide services, comply with law, enforce agreements, or protect legal rights
North Carolina home inspectors are required to maintain certain records, including written signed contracts and inspection reports, for at least three years, and to furnish records to the North Carolina Home Inspector Licensure Board on demand when required by law.
7. Independent Third-Party Service Providers
In connection with inspection services, Inspected360, LLC may share limited personal information, such as name, contact information, property address, appointment details, or service-related information, with independent third-party service providers who perform specialty or ancillary services.
These may include, but are not limited to:
Pest inspectors
Sewer scope providers
Septic evaluators
Radon testing providers
Mold or environmental testing providers
Pool or spa inspectors
Well water testing providers
Other specialty inspectors, contractors, evaluators, or service providers
When possible, we share only the information reasonably necessary for the requested third-party service.
Independent third-party service providers are not employees of Inspected360, LLC. They are responsible for their own privacy practices, data handling, security practices, and compliance with applicable laws.
We do not control how independent third-party providers collect, use, store, or protect information after it is provided to them, except where a written agreement states otherwise.
8. Service Providers and Business Vendors
We may share information with vendors and service providers that support our business operations, including:
Website hosting providers
Domain and email providers
Inspection software providers
Scheduling software providers
Payment processors
CRM providers
Email marketing or communication platforms
Form plugins or website tools
Analytics providers
Security, backup, and spam-prevention providers
Cloud storage providers
Accounting, tax, insurance, legal, or professional service providers
These providers may access information only as needed to provide services to us or as otherwise permitted by their own terms and privacy policies.
9. Cookies, Analytics, Advertising Tools, and Website Tracking
Our website may use cookies, pixels, tags, analytics tools, call tracking, embedded content, and similar technologies to:
Operate the website
Improve website functionality
Understand website traffic and visitor behavior
Measure marketing effectiveness
Improve advertising
Protect against spam, fraud, misuse, or security threats
We may use tools such as Google Analytics, Google Tag Manager, Google Ads tracking, Meta/Facebook Pixel, call tracking services, embedded maps, embedded videos, review widgets, chat tools, CRM forms, or similar website technologies if they are installed on our website.
These tools may collect information such as IP address, device information, browser information, pages viewed, referring source, and interactions with the website.
If our website uses advertising pixels, call tracking, analytics tools, chat tools, embedded content, or similar technologies, those tools may collect information about your device, browser, website activity, referring source, interactions with the website, and related usage data. We use this information to operate the website, evaluate marketing performance, improve advertising, respond to inquiries, and improve user experience.
You may control cookies through your browser settings. Google also provides an analytics opt-out tool at: https://tools.google.com/dlpage/gaoptout
10. Online Payments
If we accept online payments, payment information may be collected and processed by third-party payment processors.
We do not intentionally store full credit card numbers on our own website systems. Payment processors may collect billing information, payment card information, transaction details, fraud-prevention information, and related payment data according to their own privacy and security policies.
11. Email, Text, and Phone Communications
By contacting us, requesting information, requesting a quote, scheduling services, providing your contact information, or using our services, you authorize Inspected360, LLC to contact you by phone, email, or text message regarding your inquiry, quote, scheduling, inspection, payment, report, follow-up questions, and related services.
By providing a phone number, you authorize Inspected360, LLC to contact you by call or text message regarding your inquiry, quote, scheduling, inspection, payment, report, follow-up questions, and related services. Message and data rates may apply. Message frequency may vary.
We may send service-related communications, including appointment confirmations, reminders, invoices, inspection updates, report delivery notices, follow-up messages, and communications related to active or completed services.
You may opt out of non-essential text messages by replying STOP or by contacting us directly. We will honor opt-out requests as required by applicable law. Opting out of marketing or non-essential messages does not prevent us from sending service-related communications about active or completed services, payments, reports, legal obligations, or business records.
If we send marketing emails, we will comply with applicable commercial email rules, including providing a way to opt out of future commercial emails.
You may request that we stop sending marketing communications. Even if you opt out of marketing communications, we may still send service-related communications related to active or completed services, payments, reports, legal obligations, or business records.
Consent to marketing text messages is not required to purchase services.
12. How We Share Information
We may share information:
With your consent
To provide requested services
With individuals or parties you authorize
With real estate agents or transaction participants designated by you
With independent specialty service providers
With vendors that support our business operations
With payment processors
With inspection software, scheduling, CRM, email, website, hosting, analytics, security, or backup providers
With legal, insurance, tax, accounting, collection, or professional advisors
To comply with law, court order, subpoena, legal process, regulator request, or licensing-board requirement
To protect our legal rights, business, website, systems, property, clients, or others
To investigate, prevent, or address fraud, security issues, misuse, or unlawful activity
In connection with a business sale, merger, transfer, reorganization, or similar business transaction
We do not sell personal information for monetary compensation.
13. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information.
These safeguards may include access controls, reputable vendors, password protection, secure systems, backups, limited access, and reasonable business practices designed to reduce risk.
No website, email system, software platform, communication method, or storage system can be guaranteed completely secure. We do not promise absolute security.
14. Data Retention
We retain information as long as reasonably necessary to:
Provide services
Maintain inspection records
Comply with North Carolina Home Inspector Licensure Board requirements
Maintain business, tax, accounting, insurance, and legal records
Resolve disputes
Respond to complaints, claims, legal requests, or licensing-board matters
Enforce agreements
Protect legal rights
Comply with applicable law
Inspection agreements, inspection reports, and related business records may be retained for at least the period required by the North Carolina Home Inspector Licensure Board, and longer when reasonably necessary for business, tax, insurance, legal, licensing, dispute, or recordkeeping purposes.
15. Disposal of Personal Information
When personal information is no longer needed, we will take reasonable steps to securely dispose of it based on the sensitivity of the information and the format in which it is stored.
This may include deleting electronic records, securely destroying paper records, limiting access to archived records, or using vendors that provide disposal, deletion, or destruction services.
16. Data Breach Notification
If we discover a security breach involving personal information, we will provide notice without unreasonable delay when required by applicable law.
Any required notice will include the information required by the North Carolina Identity Theft Protection Act or other applicable law.
Notice may be provided to affected individuals, government agencies, consumer reporting agencies, or other parties when required by law.
17. Your Choices
You may contact us to request that we:
Confirm whether we maintain certain personal information about you
Correct inaccurate contact information
Update your communication preferences
Delete certain information, where deletion is not restricted by legal, licensing, tax, insurance, contractual, payment, dispute, security, or business recordkeeping obligations
We may need to verify your identity before fulfilling a request.
We may deny, limit, or delay a request when information must be retained for legal, licensing, tax, insurance, contractual, payment, dispute, security, or business recordkeeping purposes.
18. Children’s Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
19. Links to Other Websites
Our website may link to third-party websites, including software providers, payment processors, map services, review platforms, social media platforms, real estate resources, contractors, service providers, or other websites.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
20. Testimonials, Reviews, and Marketing Content
If you submit a testimonial, review, comment, photo, or other content to us, we may use it for business or marketing purposes with your permission or as allowed by the platform where it was posted.
We will not knowingly use identifiable inspection reports, client information, property addresses, inspection photos, inspection videos, or report excerpts in public marketing materials without written permission or removal of identifying details.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Your continued use of our website or services after updates are posted means the updated Privacy Policy applies going forward.
Changes apply prospectively and do not alter the terms of any signed inspection agreement unless otherwise permitted by that agreement or applicable law.
22. Contact Information
Inspected360, LLC
33 Folkstone Drive
Greensboro, NC 27403
Phone: (336) 664-8360
Email: Brian@Inspected360.com
Website: Inspected360.com